Continual Improvement in Information Technology Service Management: Studies of Managing Improvements in the Context of Continual Service Improvement (CSI)
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Date
2023-12-15Metadata
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Heikkinen, Sanna
Dissertation
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University of Eastern FinlandFaculty of Science, Forestry and Technology, School of Computing
Publications of the University of Eastern Finland. Dissertations in Science, Forestry and Technology, 26
ISSN: 2954-1484
ISBN: 978-952-61-5055-0
ISSN: 2954-1484
ISBN: 978-952-61-5055-0
Keywords
tietotekniikka palvelut laadunhallinta teknologia information technology services quality management technology informationsteknik tjänster (service) kvalitetsstyrning teknologi IT service management continual service improvement continual improvement IT service management
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